Shipping policy

 

Order and Shipping Confirmation: You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

While we strive to ship orders within 24 hours, orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.

Where We Ship: We currently ship to U.S. addresses, including Alaska, Hawaii, and U.S. Territories, Canada, European Union (EU), Mexico, United Kingdom (UK), Switzerland, Japan, Singapore, Australia, New Zealand. We also ship to PO Boxes, military APO/FPO addresses.

Shipping Costs:

United States:

  • Standard shipping (5-9 business day transit) on all orders less than $40 before shipping is $9.50
  • Standard shipping is free for all orders of $40 or more before shipping.
  • Expedited shipping (2-3 business day delivery) is available for $19 and is only applicable to shipping addresses within the contiguous United States.

Canada:

  • Standard shipping to Canada may take 6-10 days.
  • All orders less than $90 before shipping have a flat fee of $25.00.
  • Standard shipping is free for all orders of $90 or more before shipping.

Mexico:

  • Standard shipping to Mexico may take 6-10 days.
  • All orders less than $90 before shipping have a flat fee of $19.00.
  • Standard shipping is free for all orders of $90 or more before shipping.

European Union (EU), Switzerland, United Kingdom (UK), Japan, Singapore, Australia, New Zealand:

  • Standard shipping to the European Union (EU), Switzerland, United Kingdom (UK), Japan, Singapore, Australia, New Zealand has a flat fee of $30.
  • Shipping to these locations is done through DHL with the final delivery by a local carrier.
  • The transit time for these shipments is 8-16 days.

Please note that order processing may take up to 2 business days after the order is placed for all shipping methods.

We are not responsible for any taxes or duties imposed by the delivery country. Any applicable taxes or duties are the responsibility of the customer.

If you have any further requirements or if you need assistance with the implementation, please let contact us at support@trulyclear.com.